The chargeback was clear. The dispute took six months.
Clover turns chargebacks into structured workflows. The supplier sees the claim with the documentation behind it, responds through a guided task, and the resolution is recorded, so disputes settle on facts instead of email threads.
Where chargebacks break down
The supplier says they sent the right specs. You say they didn't. Nobody has a clean record.
A chargeback is issued. The supplier disputes it. You're both digging through emails trying to prove what was originally submitted, what was agreed upon, and who signed off. The dispute drags on because neither side has a definitive record. The relationship erodes.
The same issue keeps getting charged back. Nobody sees the pattern.
This supplier has been charged back nine times this year for late deliveries. You don't know that because each chargeback was issued by a different team, tracked in a different spreadsheet, and settled on its own. Without the pattern, you can't have the conversation that would actually stop it.
Chargebacks get issued. Settling them is another story.
The deduction is taken, the supplier disputes it, and the back-and-forth stalls. Some chargebacks are reversed without anyone recording why. Others sit open for months. Finance can't tell what was actually recovered, and the supplier can't tell what they still owe.
Structured disputes. Documented resolutions. Pattern visibility.
Every chargeback runs the same way: issued with the documentation behind it, answered through a guided task, and resolved on the record, so both sides are arguing from the same facts.
A structured chargeback workflow with clear accountability
When a requirement is missed, Clover opens the chargeback with the supporting details: the PO, the requirement, the evidence. The supplier accepts, disputes, or partially accepts through a guided task, and every step is recorded. No more "we never got that email."
Pattern visibility across suppliers and time
Every chargeback is recorded against the supplier, so patterns surface: which suppliers are charged back most, for what, and whether it's improving. When an issue keeps repeating, open a corrective action straight from the chargeback history.
A defensible record that protects both sides
When a chargeback is disputed, the full record is right there: what was originally submitted, what was agreed upon, what changed, who reviewed it, and what the supplier's response was. Disputes resolve faster because the facts aren't in question. They're in the system.
From issued to resolved, on the record.
Define your chargeback process
Configure chargeback types (short shipments, late deliveries, labeling and packaging issues, data errors), required evidence, response deadlines, and escalation rules. Different types can follow different workflows.
Suppliers respond through a structured workflow
The supplier sees the chargeback with full context: what was required, what happened, and the supporting documents. They accept, dispute, or partially accept with their own evidence, through a guided process.
Your team reviews, resolves, and tracks
Your dashboard shows open chargebacks, disputes awaiting your decision, and recovered amounts. Every resolution is documented and linked to the supplier's history, and repeat issues can go straight to a corrective action.
Every industry issues chargebacks. Few can defend them when they're disputed.
Retail
Vendor chargebacks for labeling errors, late or short deliveries, routing issues, and data quality problems, with a record that settles disputes faster.
See retail chargebacksFoodservice
Short-ship disputes, quality chargebacks, substitution disagreements, and food safety non-conformances, tracked with full supplier history.
See foodservice disputesManufacturing
Chargebacks for late deliveries, quality escapes, and packaging or labeling issues, documented against the PO and linked to corrective action when they repeat.
See Clover for manufacturingCorporate Procurement
Penalties for missed service levels and delivery commitments, issued with the evidence attached, so disputed penalties settle on the record.
See Clover for procurementHealthcare
Deductions for short shipments, damaged product, and labeling issues, documented and settled with each supplier on the record.
See Clover for healthcareYour industry
If you charge suppliers back for missed requirements and settling disputes runs on email, this workflow applies.
See all solutionsFrequently asked questions
When a chargeback is issued, Clover opens a structured workflow where the supplier sees the claim with supporting details, submits their response and documentation through a guided process, and the resolution is tracked with full context. Both sides have the same record of what was originally submitted, what was agreed, and what changed, so disputes resolve on facts, not competing email threads.
Yes. When a chargeback points to a problem that shouldn't repeat, you can open a corrective action from it, so the supplier addresses the root cause and the two stay linked on the supplier's record.
Every chargeback is recorded against the supplier, so you can see chargeback volume and value by supplier, the most common reasons, and whether it's improving, without building a spreadsheet.
The full history is available in one click: the original submission, what was agreed upon, any spec changes that were approved (by whom and with what notes), the supplier's dispute response, and the final resolution. Disputes resolve faster because the facts are documented in the system, not buried in email threads that neither side can find.
Yes. You configure separate workflows for short shipments, late deliveries, labeling issues, or any chargeback type your business uses. Each can have its own required evidence, response deadlines, and escalation rules.
Clover manages the chargeback itself: the claim, the evidence, the supplier's response, and the approval. Once a chargeback is approved, Clover passes the approved amount and details to your ERP, so accounting can process the deduction automatically instead of re-keying it from an email.
See a chargeback settle on the facts
We'll walk you through a live chargeback, from issue through supplier response to documented resolution, and show you what repeat-issue visibility looks like over time.
We start with your problems, then show you how Clover would solve them. A real walkthrough with someone who knows supplier chargebacks.
Typical deployments cost less than a single procurement coordinator.
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